There’s a moment most designers recognise: you present work with confidence and all goes until the discussion moves to budget. Your confidence evaporates.

Here’s three questions that sound perfectly reasonable but guarantee you’ll get information you can’t actually use

When the economy is tight, clients are more risk-averse. They demand research and evidence the design direction is valid. What does that look like in practice?

Understanding resistance as a natural human response changes how you approach client presentations and feedback sessions.

Understanding resistance as a natural human response changes how you approach client presentations and feedback sessions.

We combine travel with work and this year we’re heading to Europe. We work while holidaying, meeting with like-minded designers to investigate what’s happening in design businesses in other parts of the world.

Good designers don’t just create great work. They create the conditions where the work gets approved and implemented. They influence client behaviour ethically.

The difference between clients who haggle and those who invest in strategic design? Their position on the design ladder. Here’s how to move them from “make it pretty” to “help us innovate”

Clients think agency websites lack clarity because they all look the same. They want to understand what we do better than another – that’s clarity in positioning. We’ve found 3 good examples …

The biggest challenge facing Australian designers isn’t competition—it’s commoditisation. Here’s how to position yourself as a strategic partner rather than a creative supplier.

Most design careers end not with champagne and speeches, but with a gradual fade into irrelevance. Here’s why there are few retirement parties for designers

What kind of help do you need? Do you want a peer who can collaborate and work independently or an assistant with a deep skillset to help you get the job done?