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  • Home
  • what we do
    • we mentor
    • we research
    • we write
    • we advocate
    • we run workshops
      • How to find higher-fee design work
      • How to manage and lead a creative business
      • How to explain the measurable impact of design
  • Design Business Review
  • Who we are
  • How we can help
    • Costing pricing profit toolkit
    • …build financial knowledge
      • Financial mentoring for designers
      • ebook: Finance in a design studio ebook
      • ebook: Bookkeeping for designers
      • ebook: What’s a fair wage?
      • digital copy: the business of design publication
    • … grow your business
      • Business development mentoring
      • ebook: LinkedIn for designers
      • What’s a fair wage ebook
      • digital copy: the business of design publication
    • … build management and leadership skills
      • How to build a great creative business: good for people and profits
      • What’s the risk? ebook
      • What’s a fair wage ebook
      • digital copy: the business of design publication
    • Free resources
  • Connect
Design Business Council > Empathy mapping
what motivates clients
What motivates clients
02
May

What motivates clients? Understanding what motivates clients by using an empathy map to uncover what they feel, say, do and see.

Posted in: Design business coaching , Design pricing , Human centred design ,
Tags: design business coach , design business mentor , Empathy mapping ,
Five steps to measure the value of design
19
Apr

Analysing your clients and the type of work they want is a critical success factor. There are 5 steps in measuring design for client benefit,

Posted in: Business of design , creative business coach , Design business coaching , Design business strategy ,
Tags: Design Business School , Design management , Design strategy , Empathy mapping , Studio management ,
Is your studio ‘fit for purpose’?
04
Apr

Is your business fit for purpose? A fit for purpose business is in the right market at the right time. It has the right pricing structure, the right people in place and systems to make sure your business delivers today and in the future.

Posted in: design business coach , Design business coaching , Design business strategy , Design value chain ,
Tags: Design Business School , Design management , Design strategies , Design strategy , Empathy mapping , Rebrand , Studio management ,
When clients get design
16
Mar

We know clients who use design well, those who integrate design throughout their business are more financially successful (think Apple). It’s proven: design helps streamline processes, explain procedures and build a brand culture.

Posted in: Design business strategy , design value ,
Tags: Design Business School , Design management , Design strategy , Empathy mapping , Studio management ,
What strategy is (and isn’t)
07
Mar

Design strategy has become a common service offered, or term used, by many designers. Just Google it and you will get about 1,150,000,000 results. When you dig into this you find many interpretations of design strategy.

Posted in: Design business strategy , Design value chain ,
Tags: Design Business School , Design management , Design strategies , Design strategy , Empathy mapping , Rebrand , Studio management ,
Can you mandate covid vaccination
19
Oct

Can you mandate designers are COVID vaccinated? And what is the best way to achieve a safe workplace without disruption?

Posted in: Business of design , can you mandate a COVID vaccination , COVID and design , COVID vaccinations , COVID vaxxers , creative business coach , design business coach , Design business strategy , Design studio management , Small business mentoring service , Studio management ,
Tags: Design Business School , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand ,
Making COVID an opportunity
07
Sep

COVID presents us with the perfect opportunity to review and revise our operations by developing a Balanced Scorecard.

Posted in: Business of design , Design business strategy ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
Nick anGreg with halo
Who said I can’t work miracles
16
Aug

I won’t admit to being the messiah but we can help every design business with the Design Business Model Canvas.

Posted in: Business of design , Design business strategy ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
Here’s the future as we see it
20
Jul

Right now, nearly half Australia’s population in lockdown. Again.
We’ve put our head up to peer into the future. Here’s what we think…

Posted in: Business of design , Design business strategy ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
Explaining how design adds value
13
Apr

It’s sad but true; clients don’t see design as creating value for them. They are focussed on getting a competitive advantage, selling more products or services, making bigger profits.

Posted in: Business of design , Design business strategy ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
learning client speak
The economics of design – learning client speak
16
Mar

Why don’t they teach economics in design courses? I guess it’s because many in the design community don’t make the connection between design and economics.

Posted in: Business of design , Design business strategy ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
“Just get the job done”
23
Feb

How many times have you heard a client say that? They have talked to their partner (life and business), talked to some clients and prepared a brief in their head. Now it is just a matter of getting the job done.

Posted in: Design business strategy , Design pricing ,
Tags: Agile design business , Design disruptors , Design management , Design strategies , Design strategy , Design value chain analysis , Empathy mapping , Rebrand , Studio management ,
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